Terms of Service

Last updated on October 19th, 2018

Terms Of Service (TOS)


PiratesHosting ("we", "us") provides hosting services with such other services as are agreed between it and the customer.

1. Conditions


By subscribing to any of the services and opening an account with us ("the account") you ("the customer") agree to be bound by all of our legal agreements (Terms Of Service, Privacy Policy and 3rd Party Legal Agreement). These terms and conditions apply to all PiratesHosting accounts. They set out the basis on which we offer our services and should be read carefully.



2. Services

2.1 PiratesHosting will use reasonable efforts to supply a continuous service. However, PiratesHosting is not liable for any loss of data resulting from delays outside of our control, missed or non-deliveries, service interruptions or by errors or omissions of the customer. PiratesHosting is not responsible for any losses suffered resulting from acts of god or force majeure including civil unrest, riots, floods, drought, fire, war and imposing legislation.

2.2 You agree that PiratesHosting is not liable to you for any special consequential damages which you may suffer as a result of loss of business, contracts, profits, savings or otherwise. PiratesHosting is unable to exercise control over material sent over the internet and excludes all liability of any kind for the publication by the Customer of inaccurate, misleading, offensive, threatening or obscene material, or material that is in breach of UK or other applicable law.

2.3 PiratesHosting's customers are liable for all charges levied by their telephone service provider arising from the Customer's use of the Services.

2.4 From time to time PiratesHosting or its sub-contractors need to carry out maintenance on the network, which may involve temporarily shutting parts of it down. PiratesHosting will give as much notice as possible and shall try to keep this work to the period specified in the notice. PiratesHosting accepts no liability whatsoever arising from such a suspension of the service.

2.5 The Customer agrees that it will not re-sell, sub-lease, reassign or transfer any part of the Services.

2.6 YOU acknowledge and agree that details of YOUR name, address, telephone and fax numbers together with email address(es) and assigned IP Addresses may be released to the RIPE NCC to ensure that both WE and YOU fulfil their obligations under prevailing RIPE policies and that such data may be published in whole or in part in the RIPE WHOIS database.



3. Banned Content

3.1 Customers must use the Services provided for lawful, authorised purposes only. Transmission, storage, or presentation of any information, data or material in violation of any British law is prohibited. The list of banned content includes, but is not limited to :-

(a) Illegal Material - This includes illegally exploited copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading.

(b) Warez - This includes, but is not limited to, pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

(c) HYIP - We do not allow any HYIP sites, or sites that link to or have content related to HYIP sites.

(d) Proxy - We do not allow any proxy set-ups or connections or any sort of activity through remote proxy connections on our Shared Hosting, Reseller Hosting, VPS Hosting, Semi-Dedicated Hosting and Dedicated Servers. The first offense committed by the Customer will result in suspension of their Account. Any second violation will result in immediate Account termination.

(e) IRC Hosts - Hosting an IRC server that is part of or connected to another IRC network or server or has a connection to an IRC network. Servers or virtual hosting accounts, found to be connecting to or part of these networks will be immediately removed from our network without notice. The server will not be reconnected to the network until such time that you agree to completely remove any and all traces of the IRC server, and agree to let us have access to your server to confirm that the content has been completely removed. Any second violation will result in immediate account termination.

(f) Defamatory content - any website content that makes a false claim, expressively stated or implied to be factual, that may give an individual, business, product, group, government or nation a negative image.

(g) Bit Torrents: Use of software and scripts for "bit torrents" or similar is not allowed on our servers. This includes sending or receiving files using these mechanisms.

3.2 We are under no obligation to edit, review or modify the contents of your website. However, we reserve the right to remove any content without notice. For the avoidance of doubt we do not pro-actively monitor messages that you may post on our managed sites, but we reserve the right to remove such message at our sole discretion.

3.3 Any Customer found to be using the Services for any of the purposes contained in Clause 3.1 may have their Account terminated without notice.

3.4 The Customer agrees to fully and effectively indemnify PiratesHosting against all losses, costs, actions, proceedings, claims, damages, expenses, (including legal expenses) or liabilities, howsoever suffered or incurred directly by PiratesHosting in consequence of the Customers breach or non-observance of this Clause 3.

3.5 The Customer shall defend and pay all costs, damages, awards, fees (including legal expenses) and judgments awarded against PiratesHosting arising from breach or breaches of this Clause

3.6 PiratesHosting may in its absolute discretion defend such claims and may compromise such claims with the consent of the Customer, such consent not to be unreasonably withheld. The Customer shall provide PiratesHosting with the assistance necessary to defend such claims, at the Customer's sole expense.



4. Domains

4.1 You agree and understand that we are not the domain registrar therefore we do not have our own nominet tags or NIC tags.

4.2 We register domains through a partner company. We do not place your details on the whois output of the domain due to legal reasons however if you commit any sort of illegal activity we reserve full right to provide the appropriate personnel with your details. If you wish to have your details displayed upon the whois output please contact us and we will be glad to assist you.



5. Adult Content

We allow websites with legal adult content only. We do not allow pornographic or sexually-explicit images of children or any pictures/video which are obtained illegally to host on our servers.



6. Server / Resource / Staff Abuse

6.1 You agree and understand that any attempts to undermine or cause harm to any of our servers is strictly prohibited and that we take no responsibility for the use of our clients' accounts.

6.2 If you abuse the resources we provide in any way, we reserve the unqualified right to immediately deactivate your Account without refund.

6.3 If you operate any site using what we deem to be excessive CPU cycles or any resources that cause strain to other sites, we reserve the right to impose new terms on you in exchange for the current terms that you enjoy (i.e. an upgrade). You are allowed to use upto 25% of total resouces available on a shared server and if your account continues to use more than 25% of the resouces, it will result in suspension.

6.4 Distributed Denial of Service (DDOS) attacks directed at PiratesHosting, or any attempts to launch a DDOS attack from our servers are strictly prohibited. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of your Account.

6.5 PiratesHosting reserves the right to disable/delete any feature or application provided on shared hosting service without notification if that feature/application is found to be detrimental and/or is hampering the web servers' overall health and performance.

6.6 If you are in any way disrespectful towards any member of the PiratesHosting staff we have full right to terminate your account with us without any refund.



7. Money back guarantee & refund policy

We offer a 7 days Money back guarantee.
Refunds: There must be a valid reason for refund, there is no refund for domains. Note: 10% charges will be deducted for transaction purpose.



8. Bandwidth

If your account exceeds the bandwidth limit, we will inform you. If you do not wish to purchase extra bandwidth or upgrade your Account and continue to exceed the limit, the Account shall be suspended until you demonstrate to us that you have taken measures to ensure that the limit won't be exceeded again or upgrade your account, whichever is earlier. The Account will be reactivated in the following month.



9. Security and Viruses

9.1 You are responsible for any misuse of your Account and you must take steps to ensure that others do not gain unauthorized access to your Account. You may not use your Account to breach the security of another account or attempt to gain unauthorized access to another network or server.

9.2 Your password provides access to your Account. It is your responsibility to keep your password secure.

9.3 Sharing your password and account access with unauthorized users is strictly prohibited. You must take care and prevent others from using your Account since you will be responsible for the consequences.

9.4 Attempting to obtain another user's account password is strictly prohibited, and will result in termination of service.

9.5 You must adopt adequate security measures to prevent or minimize unauthorized use of your Account.

9.6 You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

9.7 You may not attempt to interfere with service to any user, host or network or carry out DOS attacks. This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.

9.8 You agree and understand that users who violate systems or network security may incur criminal or civil liability. PiratesHosting will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

9.9 You agree to complete your own tests for computer viruses in accordance with best computing practice prior to each and every operational use of the Services



10. Modification of Terms of Service

PiratesHosting reserves the right to modify or change these terms of service at all times. All customers are bound by the latest terms of service published on this website.



3rd Party Agreement


PiratesHosting is not responsible for any actions taken by a 3rd party such as Game Developers, Control Panel Developers, Hardware Manufacturers and anything else that would apply as a 3rd party interaction.

  • If a 3rd party causes any issues that affects our service to you which is beyond our control, PiratesHosting is not responsible for any service related issues.
  • If a 3rd party fails in some form of mannor, PiratesHosting is not responsible for service related issues.
  • If a 3rd party has ultimate control over the service that we provide you, PiratesHosting is not responsible for any service related issues.

Privacy Policy

PiratesHosting considers user privacy paramount, and PiratesHosting utilizes great care in keeping the information of the users of the Site (including Customers) ("Users" or "You") private and secure. To demonstrate our firm commitment to privacy, the following agreement has been created to explain our policies and procedures in relation to all data collected. In this Privacy Agreement ("PA") we describe the information that we collect; how we use, disclose, and share your information; and how we protect your information. Capitalized terms not defined in the PA are defined in the Terms of Service. This PA does not apply to Third Party Services which are governed by their own privacy policies.

Types of Data Collected

PiratesHosting collects data related to our users through the following methods:

  • Automated means such as communication protocols and cookies
  • Online registration and online signup forms
  • Sales inquiries and transactions
  • Online Customer communications
  • Third party sources of information

Depending upon the method of collection and use, the data collected may include information about the User from forms, registrations and transactions (such as name, title, address, company, phone number and e-mail address), financial/transaction information (such as credit card, card verification value (cvv), and payment information), information about use of Site (such as electronic communications protocols, web pages visited, and cookies) and User preferences and privileges.

The Data We Collect and How We Use It


PiratesHosting collects data from users for the following purposes:
  • To engage in transactions for service. Name, address, email, purchase details, and credit card/payment information may be collected and stored as part of the transaction history. The majority of the data collected under this category is contact information. PiratesHosting may need to share some of this data (address, payment) with credit card clearing houses, banking institutions, and other similarly situated Agents, who may require the information in order to complete the transaction (as used here, "Agents" are persons or companies who act on behalf of or under the direction of PiratesHosting). PiratesHosting will not transfer information to any of its Agents unless it first either ascertains that the Agent subscribes to the Safe Harbor Principles or is subject to the EU Directive on Data Protection or another adequacy finding or enters into a written agreement with such Agent requiring that the Agent provide at least the same level of privacy protection as is required by the relevant Safe Harbor Principles.
  • To provide future service and support. Information collected for this purpose is both contact data and information related to products and service/support requested. This information is also used to provide service, product update, and similar notices. To select content, data may be collected to help create Site content and navigation that is most relevant and user friendly. This includes data collected as a result of site navigation, as well as data provided in forms.
  • To respond to user inquiries and requests for information. This data includes registrations for online newsletters, opt-in mailing lists and specific requests for further information.
  • To provide various PiratesHosting communities, such as resellers, with relevant product alerts and updates. These updates are related to product releases, prices, terms, special offers and associated campaigns. This data is sent when the program member signs up for the relevant program or online account. To better tailor marketing to User needs. We may use information from User purchases and User-specified requirements to provide you with timely and pertinent notices of PiratesHosting product releases and service developments that address your needs and specified requirements and/or which are similar to products and services previously purchased by the User from PiratesHosting.

Policy Updates

If we are going to use your PII in a manner different from that stated at the time of collection, we will notify you via email. In addition, if we make any material changes in our privacy practices that do not affect the PII already stored in our database, we will notify you by email or post a prominent notice on the ClientLayer notifying users of the change. In some cases, when we post the notice, we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices. We may update this policy from time to time to describe how new site features affect our use of your PII and to let you know of new control and preference features that we provide.